Shipping policy

Last updated: November 6, 2026

Thanks for shopping with FYLMiES. This policy explains how and when your order ships, what it costs, and what to do if something goes wrong.

Where we ship

We currently ship to addresses in the United States only.

Processing time

Orders are packed and shipped from our US fulfillment partner within 2–5 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays start processing the next business day. Subscription orders are processed the same way on each delivery date.

Shipping rates and delivery times

Method	Cost	Delivery after shipping
Standard shipping	$5.95, free on orders of $50 or more	2–4 business days
Express shipping	$9.99	1–2 business days

Including processing, Standard orders usually arrive within 4–9 business days of being placed, and Express orders within 3–7 business days. Express speeds up delivery once your order has shipped; it does not shorten processing time. The free shipping threshold is based on your order subtotal after discounts. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather or high-volume periods.

Order tracking

As soon as your order ships, we'll email you a confirmation with a tracking number. Tracking can take up to 24 hours to update after you receive it.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us right away at support@fylmies.com. We can usually correct it before the order ships, but not once it's in transit. We're not responsible for orders delivered to an incorrect address entered at checkout.

Lost, damaged or delayed packages

If your package hasn't arrived within 10 business days of shipping, shows as delivered but you can't find it, or arrives damaged, email support@fylmies.com with your order number (and a photo for damaged items) within 30 days of the expected delivery date. We'll work with the carrier and send a replacement or refund where appropriate.

Order changes and cancellations

Need to change or cancel an order? Email support@fylmies.com as soon as possible. We can usually make changes before the order ships; once it has shipped, it can't be changed or cancelled, but sealed, unopened tins can be returned under our refund policy. To skip, pause or cancel a subscription, see our purchase options cancellation policy.

Questions?

Email us at support@fylmies.com.