How can we help?
Answers about our strips, subscriptions, shipping and returns.
Our strips
How do the strips work?
Each strip is a thin film that dissolves on your tongue, typically within a minute. No water, no chewing, nothing to swallow. Part of the dose can be absorbed through the lining of your mouth; the rest is digested as usual.
Do strips absorb better than pills?
It depends on the ingredient. Ingredients like caffeine and melatonin can be partly absorbed through the lining of the mouth. Our science page has the details and sources.
What do they taste like?
Peak Power is cranberry, Zen Mode strawberry-peppermint, Deep Sleep raspberry, Bounce Back mango & orange and Deep Desire chocolate.
Are they vegan and gluten-free?
Peak Power, Zen Mode, Deep Sleep and Bounce Back are vegan and gluten-free. Deep Desire is gluten-free and lactose-free but contains oyster peptide (shellfish), so it isn't vegan.
How many strips are in a tin?
30 strips, one a day, so one tin lasts a month.
Using the strips
Which strip should I take when?
Peak Power in the morning, Zen Mode in the afternoon, Deep Sleep about 30 minutes before bed. Bounce Back is for the morning after a big night and Deep Desire for date night.
How do I take a strip?
With dry fingers, take one strip out of the tin, place it on your tongue and let it melt. No water needed.
Can I combine strips?
Yes, up to one of each per day. Leave at least 6 hours between Peak Power (caffeine) and bedtime.
How should I store my tin?
Keep the tin closed and store it in a cool, dry place, out of reach of children and pets.
Safety
Who shouldn't use FYLMiES?
Our strips are for adults 18+. Don't use them if you are pregnant or nursing, and talk to your doctor first if you take medication or have a medical condition.
Are there allergens?
Deep Desire contains shellfish (oyster peptide). You'll find the full ingredient list on every product page.
Is it safe around pets?
Keep all tins out of reach of children and pets. Deep Sleep contains xylitol, which is toxic to dogs.
Will Deep Sleep make me groggy?
It uses a gentle 1 mg dose of melatonin. Don't drive or operate machinery after taking it, and don't combine it with alcohol or sedatives.
Subscriptions
How does subscribe & save work?
You save 15% on every order and choose delivery every 30, 60 or 90 days. Skip, pause or cancel anytime from your account.
Can I subscribe to a bundle?
Yes. Subscribe to the Daily Kit or your own mix of 3 or more tins and you get 15% subscribe & save plus an extra 10% bundle discount on every delivery, about 23% off in total. The whole bundle ships together.
How do I skip, pause or cancel?
Log in to your account and open Subscriptions. You can skip a delivery, change the frequency, pause or cancel before your next billing date. You can also email us at support@fylmies.com.
Is there a minimum commitment?
No. Cancel anytime, no fees.
Orders & shipping
How much is shipping?
Standard shipping is $5.95 and free on orders over $50, including every Daily Kit. Express shipping is available at checkout for $9.99.
How fast will my order arrive?
Orders ship within 2–5 business days and standard delivery takes 2–4 business days after that. You'll get a tracking link by email as soon as your order ships.
Where do you ship?
We currently ship to addresses in the United States only.
Which payment methods do you accept?
Shop Pay, Apple Pay, Google Pay and all major credit and debit cards.
Can I use a discount code on a bundle?
Yes. Welcome codes, including the ones you win in our ball-drop game, work on your first order and stack with the bundle discount. One code per order, once per customer.
Can I change my order or address?
Email us at support@fylmies.com as soon as possible with your order number. We can only make changes before your order ships.
Returns
Can I return my order?
Unopened, sealed tins can be returned within 30 days of delivery for a full refund. Just email support@fylmies.com and we'll take it from there.
Where can I read the full policies?
See our refund policy, shipping policy and subscription policy.
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