Refund policy

Last updated: November 6, 2026

Our 30-day return policy

We want you to love your strips. If you change your mind, you can return unopened products within 30 days of delivery for a full refund.

What can be returned

Because our products are consumable dietary supplements, we can only accept returns of products that are unopened and sealed with the safety seal intact, in their original packaging, and requested within 30 days of the delivery date.

For health and safety reasons, opened tins, tins with a broken or missing safety seal, and partially used products cannot be returned or refunded.

How to start a return

Email us at support@fylmies.com with your order number and the products you would like to return. We will reply with return instructions. Please do not send products back without contacting us first, as returns without prior approval may not be accepted.

Unless your product arrived damaged, defective or incorrect, you are responsible for return shipping costs. Original shipping charges are not refundable.

Damaged, defective or incorrect items

Please check your order when it arrives. If a product is damaged, defective or not what you ordered, contact us within 30 days of delivery at support@fylmies.com with your order number and a photo, and we will send a replacement or issue a refund at no cost to you.

Subscriptions

You can skip, pause or cancel your subscription anytime from your account before your next order is processed. Subscription orders that have already shipped follow the same return rules as one-time orders.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method. Your bank or card provider may need a few business days to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

Questions about returns? Email us at support@fylmies.com.